July 2024 global cyber outages

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July 2024 global cyber outages
The blue screen of death, which has commonly appeared on devices impacted by the global cyber outage
Date19 July 2024 (2024-07-19)
LocationGlobal
TypeOutage
CauseDriver issue with CrowdStrike software

On 19 July 2024, various computer systems around the world experienced an outage that has led to ongoing disruptions across different industries, relating to a faulty CrowdStrike update.

Cause

The incident involved causing blue screens of death for Windows machines.[1] American cybersecurity company CrowdStrike has said that they were the cause of the issues.[2] A driver update relating to CrowdStrike's Falcon Driver security software has been identified as the root cause of the issue.[3]

Remediation

CrowdStrike's Chief Threat Hunter published a workaround on X (Twitter) which involves deleting the culprit driver file[s], "C-00000291*.sys", found in the %windir%\System32\drivers\CrowdStrike directory.[4][5]

Impact

Outages have been experienced worldwide.[6][1][7] As many IT systems across the world use Windows and the CrowdStrike software, outages were reported across many business sectors.[8]

Australia

KFC AU App Outage due to July 2024 global cyber outages
KFC App is out of order due to the outage

Australian businesses and government agencies have been impacted by the outages, including media companies, airlines, airports, supermarkets, and banks. Australian media firms affected by the issues include ABC, SBS, Seven Network and Nine Network.[6] Airlines affected include Qantas, Virgin Australia and Jetstar.[9][10] A Sydney Airport spokesperson said that the outage had impacted some airline operations and that the airport may experience some delays throughout the evening.[11] Melbourne Airport is also affected.[1] Retailers and fast food chains are also hit by the outage, causing self-checkout and online order systems out of service. [12] Supermarkets affected include Woolworths and Coles.[13] Banking apps were down which affected banks such as NAB, ANZ, Commonwealth Bank, Bendigo Bank and Suncorp.[13] Train freight operator Aurizon was affected.[13]

Belgium

In Belgium, the issue affected the purchase of train tickets and digital announcements in the National Railway Company of Belgium stations, the office laptops of DPG Media Belgium - which impacts JOE and QMusic Radio, banks, post services, government agencies and baggage check-in at both Brussels Airport and Brussels South Charleroi Airport.[14]

Responses

A spokesperson for the National Railway Company of Belgium said there is no impact to actual train traffic, but to all digital applications. They previously advise passengers to listen to the audio announcements in the various train stations, and if you are unable to buy a ticket to contact the train conductor.

The Centre for Cybersecurity Belgium stated that the impact in Belgium is limited.

FPS Public Health have confirmed that there were two hospitals impacted, and have activated their emergency IT plans. They have also stated there is no impact to care, only to new patient admissions.

The National Crisis Center were evaluating the impact in Belgium and stated there had no reports of significant problems in the security sectors and our critical infrastructure (e.g. power plants or transport sector).

Canada

Many Canadian enterprises were affected.[citation needed] The mobile app of TD Canada Trust experienced an outage.[citation needed] Some flights at Vancouver International Airport were affected, although it was unclear whether this was directly related to the global outages.[15]

Croatia

The Central Health Information System of Croatia [hr] is affected by the issue,[16] as is the Croatian Air Traffic Control.[17]

Czech Republic

Prague Airport was affected.[13]

France

Several French TV channels affected by the issues include TF1, TFX, LCI and Canal+ Group networks.[18] Systems of the 2024 Paris Olympics have also been affected, a week before the games begin. A contingency plan has been activated.[19][20]

Germany

Many German entities are experiencing issues including the Berlin Airport,[21] which has stopped flights until 8 a.m. GMT.[22] Lufthansa has also been affected.[23] Two hospitals in Lübeck and Kiel have cancelled non-emergency operations.[24]

Mainland China

The topic "Thank You Microsoft, Early Holiday" has surged to the top of Weibo's trending list.[citation needed]

Many users have reported encountering blue screens of death on Windows PC, and some companies have let their employees go home early.[25]

Hong Kong SAR

Hong Kong International Airport, has been affected, causing long delays for passengers during check-in. The Hong Kong Airport Authority says the emergency response mechanism has been activated, in response to several airline websites not functioning and check-in requiring manual operation. Local Airlines Cathay Pacific, Hong Kong Express and Hong Kong Airlines have announced their booking systems are unavailable.[26]

India

Outages are being experienced with Air India, Indigo Airlines, Akasa Air, SpiceJet and Vistara. Handwritten boarding passes are being issued during the outage. [27][28][22]

Major IT firms in India such as Oracle, Nokia and many others also face the outage, resulting in thousands of issues raised by employees and devices being stuck in bootloop and unable to recover.

Israel

In Israel, Magen David Adom and its Emergency service line, as well as several public hospitals such as Sheba, Laniado, and Rambam were affected. Other affected organizations include Israel Post and several local banks.[29] Many pharmaceuticals companies are also impacted.

Malaysia

Malaysia’s railway operator KTMB confirmed that its KITS ticketing system is experiencing technical issues [30]

Netherlands

Businesses operating in the Netherlands experiencing issues include Schiphol airport, KNAB bank, Transavia Airlines, Keolis Nederland, government services and hospitals are starting to cancel operations and scale down medical care.[31][32]

New Zealand

Businesses operating in New Zealand experiencing issues include ANZ, ASB, Kiwibank and Westpac banks, Woolworths, and Auckland Transport's HOP card. Christchurch Airport is also having problems,[33] as well as Parliament.[22] Customers have also experienced payment issues at Foodstuffs supermarkets.[33]

Philippines

IT workers in the Philippines who are using Windows laptops are experiencing the Blue Screen of Death.[34] Major banks, telecommunications, radio and TV broadcasts, and even supermarkets are affected due to crashed POS systems.[35]

Cebu Pacific and Philippines AirAsia flights are delayed as their systems were experiencing technical issues.[36][37][38] Long queues has been formed at the Ninoy Aquino International Airport due to the outage.[39]

South Africa

Banks in South Africa, including Capitec Bank, are experiencing issues.[40]

South Korea

The airline Jeju Air is experiencing issues.[24]

Singapore

At Changi Airport, some self-check-in machines have been affected, causing delays as airlines switch to manual check in [41]

Spain

ENAIRE's Aena, the national airport traffic control manager is also referring to an IT outage in their website and social media.[42]

Switzerland

Planes are not allowed to land in Zurich Airport.[43]

United Kingdom

24 hour news channel Sky News was unable to broadcast live,[44] as well as the BBC's childrens' channel CBBC.[24] Several airports experienced difficulties, including Edinburgh, whose departure boards froze,[45] and Gatwick Airport, where barcode scanning of boarding passes has stopped working, meaning that they have to be checked manually.[24] Rail companies were also affected.[45] NHS said that the issues are "causing disruption in the majority of GP practices",[46] with some of its services, such as GP surgeries, who rely on a software product called EMIS Web are unable to view and manage medical records, issue and manage prescriptions, nor make appointments.[47] Although the London Stock Exchange is operating normally, it is unable to push news updates to its website.[24]

Betting and gambling company Ladbrokes Coral is having problems,[48] as well as the supermarket chain Morrisons.[49]

United States

A ground stop was issued by United, Delta and American Airlines. Flights in the air will continue flying, but no new flights will take off.[2]

There are outages in 911 service or disruptions in 911 call centers' operation in some parts of Alaska,[50] Arizona,[51] Florida,[52] Minnesota,[53] Ohio,[54] and Pennsylvania.[55] 911 is down all across New Hampshire.[56][57] In addition, Alaska is also experiencing issues with non-emergency call centres.[57]

Shares dropped in both Microsoft and CrowdStrike as a result of the outage.[58]

Response

The Australian government held a national emergency meeting to address the outage. It was declared that the National Coordination Mechanism had been activated, with Australian Prime Minister Anthony Albanese saying "I understand Australians are concerned about the outage that is unfolding globally and affecting a wide range of services. My Government is working closely with the National Cyber Security Coordinator".[33][59] He later said "There is no impact to critical infrastructure, government services or Triple-0 services at this stage. The National Coordination Mechanism has been activated and is meeting now."[60]

References

  1. ^ a b c Taylor, Josh (19 July 2024). "Banks, airlines and media outlets hit by global outage linked to Windows PCs". The Guardian. ISSN 0261-3077. Retrieved 19 July 2024.
  2. ^ a b "United, Delta and American Airlines issue global ground stop on all flights". ABC News. Retrieved 19 July 2024.
  3. ^ Baran, Guru (19 July 2024). "CrowdStrike Update Pushing Windows Machines Into a BSOD Loop". Cyber Security News. Retrieved 19 July 2024.
  4. ^ Sharwood, Simon. "CrowdStrike code update bricking Windows machines around the world". The Register. Retrieved 19 July 2024.
  5. ^ Nisbet, Brody. "There is a faulty channel file, so not quite an update. There is a workaround..." X.com/Twitter. Retrieved 19 July 2024.
  6. ^ a b "Massive outage hits companies around the world". news.com.au. 19 July 2024. Retrieved 19 July 2024.
  7. ^ Taylor, Derrick Bryson (19 July 2024). "Live Updates: Global Tech Outage Grounds Flights and Hits Businesses". The New York Times. ISSN 0362-4331. Retrieved 19 July 2024.
  8. ^ Yeo, Amanda (19 July 2024). "Windows PCs crashing worldwide due to CrowdStrike issue". Mashable. Retrieved 19 July 2024.
  9. ^ "Businesses crippled by widespread IT outage". Australian Financial Review. 19 July 2024. Retrieved 19 July 2024.
  10. ^ "Banks, media, airlines hit by major IT outage". www.bbc.com. Retrieved 19 July 2024.
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  13. ^ a b c d "Global IT outage live: Australian banks, flights and media outlets hit by CrowdStrike software issue". ABC News. 19 July 2024. Retrieved 19 July 2024.
  14. ^ NWS, VRT (19 July 2024). "Liveblog - Wereldwijde softwareproblemen na beveiligingsupdate, bij ons hinder bij onder meer NMBS en Brussels Airport". vrtnws.be.
  15. ^ Nassar, Hana Mae (19 July 2024). "Microsoft outage disruptions felt globally". CityNews Vancouver. Retrieved 19 July 2024.
  16. ^ "Pao CEZIH! Obiteljski liječnici i ljekarne imaju teškoća u radu". n1info.hr. Retrieved 19 July 2024.
  17. ^ "Butković: 'Hrvatska kontrola zračne plovidbe ima određenih poteškoća. Ali nije kibernetički napad u pitanju'". vecernji.hr. Retrieved 19 July 2024.
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  21. ^ "„Massive technische Störung": Betrieb am Flughafen BER zum Ferienstart eingestellt" – via Tagesspiegel.
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  42. ^ @aena (19 July 2024). "La incidencia técnica global está afectando, sobre todo, a facturación y a los puntos de información al pasajero, pero ya se están levantando en contingencia algunos sistemas. Seguimos trabajando con todas las partes implicadas" (Tweet) – via Twitter.
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  51. ^ Boyd, Robert Anglen and L. M. "911, other Phoenix area emergency systems affected by software outage". The Arizona Republic. Retrieved 19 July 2024.
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  53. ^ "911 call centers report outages: Here's which counties are affected". kare11.com. 19 July 2024. Retrieved 19 July 2024.
  54. ^ WKRC (19 July 2024). "Middletown police issue 'urgent' alert, confirming outage impacting phones, 911 service". WKRC. Retrieved 19 July 2024.
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  57. ^ a b Carter, Tom. "Emergency services say 911 lines are down in several states as a mass IT outage causes havoc". Business Insider. Retrieved 19 July 2024.
  58. ^ "Microsoft, CrowdStrike Stock Fall After Outage Hits Companies Globally". The Wall Street Journal. 19 July 2024. p. 1. Retrieved 19 July 2024.{{cite news}}: CS1 maint: url-status (link)
  59. ^ ""I understand Australians are concerned about the outage that is unfolding globally and affecting a wide range of services."".
  60. ^ "There is no impact to critical infrastructure, government services or Triple-0 services at this stage".
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