Draft:MATE (internet provider)

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  • Comment: Well done on creating the draft, and it may potentially meet the relevant requirements (including WP:GNG, WP:NCORP) but presently it is not clear that it does.
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    Once you have implemented these suggestions, you may also wish to leave a note for me on my talk page and I would be happy to reassess. Cabrils (talk) 01:26, 17 July 2024 (UTC)

MATE

MATE is an independent Australian telecommunications company that was formed in 2016 in response to a gap in Australia’s National Broadband Network (NBN) rollout market.[1]

MATE uses the NBN infrastructure to provide home internet plans and the Telstra Wholesale mobile network to provide customers with 4G and 5G mobile plans.[2]

The company is the largest privately owned internet and mobile provider and the fastest-growing telecommunications provider in Australia.[3]

MATE is headquartered in Wetherill Park, New South Wales, Australia. The company employs over 60 people from Western Sydney and has committed to maintaining its customer service operations in Australia by choosing not to relocate its call centre overseas.[4]

History

2016-2018

MATE was founded in 2016 by twin brothers David and Mark Fazio and family friend Jonathan Dundovic.[5] MATE started as a family and friend business and was first established in the Fazio brothers’ aunt’s backyard in Smithfield.[6]

The company was launched in response to the nationwide rollout of NBN, which resulted in a widespread switch in service providers across Australia.[7][8]

Within the first three years of operation, MATE experienced a substantial revenue increase, growing by 3,703%, indicative of the company's successful local business model.[9]

2019

Initially focused on providing NBN services, in 2018, MATE expanded its offerings to include mobile plans.[10]

MATE came second to Afterpay in the Deloitte Tech Fast 50 Awards, recognising the Australian technology company’s rapid growth within a period of three years. After receiving this prestigious placement, in 2019, David and Mark Fazio chose to move the business into formal office spaces.[11]

2020-2021

Since March 2020, during the COVID-19 pandemic, MATE’s Australian-based customer service call centre contributed to the 100% growth of the company.[12] In 2021, MATE partnered with sports sponsorship platform, MyFavorito.[13]

2023-present

Alongside internet and mobile phone services, MATE is expecting to launch new products into the market. In 2023, MATE’s co-CEO and founder Mark Fazio said that the company aims to remain independent and double in size over the next 24 months.[14]

Awards

  • 2019: Australian Service Excellence Awards, “Sub-category” Champion.[15]
  • 2019: My Business Awards, Winner.[16]
  • 2020: Australian Service Excellence Awards, “Sub-category” Finalist.[17]
  • 2020: Australian Service Excellence Awards, “Sub-category” Winner.[18]
  • 2020: International Service Excellence Awards, “Sub-category” Winner.[19]
  • 2020: Western Sydney Awards for Business Excellence, “Sub-category” Winner.[20]
  • 2021: Money Magazine’s Best of the Best Awards, “Sub-category” Winner.[21]
  • 2021: Australian Services Excellence Awards, “Sub-category” Winner.[22]
  • 2021: Mozo Experts Choice Awards, “Sub-category” Winner.[23]
  • 2021: Australian Achiever Awards, “Sub-category” Winner.[24]
  • 2022: Australian Achiever Awards, “Sub-category” Winner.[25]

Sponsorships

Central Coast Mariners

MATE has sponsored the Central Coast Mariners A-league men’s soccer team since 2020.[26] Their logo has appeared on the front of the Mariners’ jersey since the 2020/21 A-league season. The MATE logo features on the Mariners’ A-league championship 2022-23 jersey.

Melbourne Victory

MATE has sponsored the Melbourne Victory A-league women’s soccer team since 2021.[27] They are the official telecommunications partner and the shirt sponsor of the Melbourne Victory women’s team.  

Adelaide Fire

MATE became a major sponsor of the Adelaide Fire men’s and women’s Hockey One hockey teams in 2021.[28] In October 2021, MATE became the exclusive naming rights partner of the State Hockey Centre in South Australia, now called ‘MATE Stadium’.[29]

Perth Wildcats

MATE has been a major sponsor of the Perth Wildcats men’s NBL team since 2023. Their logo features on the front of the Wildcats’ home jersey.[30]

Brand Ambassador Mathew Ryan

In 2019, Mathew Ryan became a brand ambassador for MATE. Ryan is the captain of the Australian national men’s soccer team and is also the goalkeeper for the Dutch Eredivisie club AZ Alkmaar. He featured in MATE’s TV commercial in 2019.[31]

Brand Ambassador Sam Kerr

Sam Kerr is the captain of the Matildas, Australia’s national women’s soccer team. In 2020, Kerr became the brand ambassador for MATE. Kerr has featured prominently in a number of MATE advertising campaigns since becoming the company’s brand ambassador.[32]

Products and Services

MATE offers no-contract, unlimited data NBN internet plans and mobile services. MATE operates as a Retail Service Provider (RSP) to provide its customers access to the NBN.[33]

References

  1. ^ "Telcos called out for focusing on profits over providing an affordable service". Inside Small Business. Retrieved 7 April 2024.
  2. ^ "Sticking with your mates". Coast Community News. Retrieved March 20 2024.
  3. ^ "MATE uses AI to drive growth". CXFocus. Retrieved 5 April 2024.
  4. ^ "MATE is Australia’s ‘Local’ Telco". The Bulletin. Retrieved 10 April 2024.
  5. ^ Wiwatowska, Anula (7 February 2020). "MATE: Everything you need to know". WhistleOut. Retrieved 2 April 2024.
  6. ^ Zakarov-Reutt, Alex (14 September 2021). "VIDEO Interview: MATE GM Mark Fazio talks NBN & mobile pricing, no change to upload speeds, Mates Rates & plenty more in wide-ranging chat". iTWire. Retrieved 5 April 2024.
  7. ^ Cavelle, Jan (22 January 2021). "A great mate gives the best customer service". Jan Cavelle. Retrieved 5 April 2024.
  8. ^ "Can you love a telco like a MATE?". The Western Weekender. Retrieved 20 March 2024.
  9. ^ Powell, Dominic (9 April 2019). "From an “oily rag” to $30 million in three years: Meet the new telco keeping things simple". SmartCompany. Retrieved 3 April 2024.
  10. ^ "MATE expands into mobile services". The Mirage. Retrieved 3 April 2024.
  11. ^ "MATE take out second place in Deloitte’s Technology Fast 50 Awards". MATE. Retrieved 15 April 2024.
  12. ^ "Meet the Fazio brothers – homegrown Sydneysiders taking over the telco space". Anthill Magazine. Retrieved 10 April 2024.
  13. ^ Wilson, Zanda (10 March 2021). "Telco brand Mate partners with sports sponsorship platform MyFavorito". Mumbrella. Retrieved 20 April 2024.
  14. ^ Atterby, Mark (7 August 2023). "She’ll be right, MATE – The Australian Telco who treats employees and customers as mates". CXFocus. Retrieved 4 April 2024.
  15. ^ "CSIA 2019 Australian Service Excellence Award winners". CX Central. Retrieved 10 April 2024.
  16. ^ "MATE wins Workplace of the Year award". MATE. Retrieved 23 March 2024.
  17. ^ "MATE a finalist in the 2020 CSIA Awards". MATE. Retrieved 23 March 2024.
  18. ^ "2020 Australian Service Excellence Awards winners". CSIA. Retrieved 15 March 2024.
  19. ^ "Announcing the 2020 International Service Excellence Award Winners". EIN Presswire. Retrieved 7 April 2024.
  20. ^ "Winners". WSABE. Retrieved 8 April 2024.
  21. ^ "MATE wins Money Magazine award". MATE. Retrieved 7 April 2024.
  22. ^ "2021 Australian Service Excellence Awards winners". CSIA. Retrieved 15 March 2024.
  23. ^ "MATE wins three Mozo broadband awards". MATE. Retrieved 1 May 2024.
  24. ^ "Australian Achiever Award Recipients". Australian Achiever Awards. Retrieved 1 May 2024.
  25. ^ "MATE scores 98.48% in customer satisfaction to win award". MATE. Retrieved 1 May 2024.
  26. ^ "Central Coast Mariners and Mate extend major sponsor partnership". Central Coast Mariners Centre of Excellence. Retrieved 18 March 2024.
  27. ^ "Melbourne Victory extends its partnership with Mate". Melbourne Victory. Retrieved 18 March 2024.
  28. ^ "MATE partner with Adelaide Fire". Hockey SA. Retrieved 24 March 2024.
  29. ^ "We’re still Mates…!". Hockey SA. Retrieved 24 March 2024.
  30. ^ "Wildcats have a new MATE as Principal Partner". Perth Wildcats. Retrieved 27 March 2024.
  31. ^ Ormond, Aidan (16 July 2019). "A-league fans sign EPL Aussie for Western Sydney telco". FTBL. Retrieved 17 April 2024.
  32. ^ "MATE: Kicking goals for Aussie telco customers". Telstra Wholesale. Retrieved 17 April 2024.
  33. ^ "Choose a phone and internet provider". Nbn. Retrieved 24 April 2024.
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